Travis Raab Guitar
Studio Policies
Travis Raab Guitar Policies and Procedures
Please take a few moments of your time to review our policies here at Travis Raab Guitar. They were put into place by legal counsel to protect both the student and teacher.
1. In an effort to maintain the most professional environment, run an efficient studio and ensure you'll have a great experience, We kindly ask students to correspond via email and not via text or voicemail.
2. If you represent a VIP, please indicate whether you will be presenting an NDA. We kindly request NDA's are written in easily understandable terms.
3. First lesson policy - The first lesson with a new student must be taught via zoom and not in-person. This policy is in place to protect the safety of the community of our longstanding clients who regularly take lessons in person. (In-home lessons are exempt from this policy).
4. Minors must be accompanied by an adult, even over zoom.
5. Cancelation policy - Private lessons, group classes, and student jams must be cancelled (in writing) a minimum of 24 hours prior to start time for a free rescheduling. (You can also cancel or reschedule yourself using Acuity). There are absolutely no exceptions.
6. Refund policy - All sales are final. Due to the inclusion of digital downloads in coaching offers, and that Stripe and Paypal no longer refund processing fees to sellers, I also no longer offer refunds. I am here to help you reach a high level of success. Please be fully committed before booking any service with me.
7. Expiration - All Lessons, Packages & Gift Cards expire 6 months from purchase date.
8. Students are responsible to ensure their wifi and computer have been tested and are functioning. We do not provide refunds or makeups for technical issues.
9. Students are responsible to accommodate for daylight savings time changes. (For example, Britain changes earlier than USA).
10. Student Jams are only open to current students, or by invitation or written approval by Travis or his staff.
11. Parking & waiting room - For in-person lessons at Travis's L.A. studio, please do not park on the north side of Orange street before 5pm on weekdays. Use intercom, or send us an email when you arrive and please wait outside or in the lobby. Travis teaches back to back lessons. If you're early, he's in another lesson and won't be able to respond.
12. Multiple bookings policy - Students are limited to booking one lesson per day maximum.
13. No Show policy - Lesson slots are forfeited after 10 minutes of waiting. (Confirmation emails are automatically sent out to the email provided, when you book your lesson!)
Thanks for taking the time to read this. As detailed as some of these procedures seem, it makes a huge difference for your lesson experience. Sometimes the business side of things is not the fun part and can often make for uncomfortable conversation. However, it is our goal to be professional and provide a safe and supportive atmosphere with guidelines which allow you to gain the most out of your experience.
Thank you and we look forward to working with you!